Customer Case Study

Read how DOTS UK resolved printer & photocopier issues at a leading Law firm

The problems:
The customer, a top 500 law firm with multiple sites, needs DOTS UK’s expertise to take back control of their print environment. They had numerous issues that affected the productivity in the workplace.

The issues were:

  • High percentage of personal printers
  • No control
  • Uncollected prints and copies
  • Unsecure Devices
  • Overuse of Colour
  • Inability to Cloud Scan to one Drive
  • Multiple print servers

These issues resulted in very high costs.

The recommendation:

DOTS’ MPS team assessed the sites of the customer and presented the solution to the management team. The solution ensured complete control and total security. Never again would printer or photocopier jobs be lost, left behind or misfiled.

The solution:

DOTS installed PapercutMF and centralised MFD, withdrawing the individual printing devices. This completely manages all users as they can only collect via a personal identity fob. Each user has the same interface giving them the ability to Scan to Cloud (One drive), Scan to email and collect print jobs. They have to authenticate at any MFD to copy or collect jobs (followme). The DOTS solution also fully integrates with their case management software (LEAP) allowing direct scan/ prints to and from live cases with full audit trail. The MFD also has added security and comes with encrypted Hard drives and anti virus protection.

DOTS secured this site for the customer and reduced their expenditure by over 50%

print and copy solution case study