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Small Business Case Study

By | Case Studies

Current Scenario

The local business had a typical scenario, using cheap desktop printers but not realising the true ‘cost of ownership. Apart from expensive printer toner the customer had slow print speeds, poor print quality and no service on any products.

The company also had a poor level of IT support and still operated a paper based filing system.

New Solution

DOTS removed the existing kit and installed four fast MFD that could print and scan.

DOTS IT installed Document Management System allowing instant retrieval of all documents from the content. DOTSHUB also acts a mini server to store securely all scans and documents. The ensure the data is safe, DOTS IT also installed cloud storage.

Summary

The customer was immediately brought ‘up to date’, with faster print and scan speeds using DOTS Managed Print Program plus the instant file access, staff productivity was increased.

With the new MFD and Scan Software installation DOTS saved the company over £10,000 per year.

IT Support Case Study

By | Case Studies

DOTS have a dedicated Business IT Support Team of Microsoft Certified engineers.

We provide Microsoft Server Support and Network Infrastructure Support.

Engineers can attend site on an ad-hoc basis or as part of our planned maintenance packages. Your IT infrastructure will be maintained to the highest of standards resulting in little or no downtime.

DOTS helped a local authority who had been let down by their current provider and overcharged for services, which they hadn’t received.

After an initial ‘IT Health check’ DOTS IT updated the client systems, tightened security and provided a cloud back-up solution.

DOTS now support this client for all IT issues ongoing.

Document Management Case Study

By | Case Studies

DOTS constantly strive to keep in touch with the latest innovations.

Today’s issue for businesses is finding electronic data from multiple sources.

DOTS have found a low cost and fast solution that behaves like Google, but for internal searches.

Easy to use and incredibly fast (like Google) our software will find content items on all scans, documents and even email attachments.

One of DOTS customers provide 24/7 – 365 Reactive, Proactive, Planned Maintenance and Facilities service to the Retail and Commercial sector .

They had issues with finding order, job and invoice data quickly. They were just about to recruit two more staff, before their account manager suggested they look at DOTS internal Google solution.

The customer was so impressed they ordered immediately and recently confirmed that it has saved them over £10,000.00 per year plus improved their customer service.

Come and see for yourself – call us today to arrange a demonstration.

Charity and Church Case Study

By | Case Studies

Nationwide Charity

Problem:

Each location has autonomy for its budget. No pricing benefit for the overall size of the organisation. Traditional use of cheap home use printers proved to be a “false economy” increasing running costs substantially.

Solution:

DOTS negotiated with the top five manufacturers and four agreed a price structure that ensured that wherever the branch was located they would get the same price and service. Wherever the site allowed DOTS would look to reduce the population of printers in favour of a centralised Multi functional device (MFD).

Summary:

This organisation has had a long and mutually beneficial relationship with DOTS staff spanning nearly 25 years. The policy of reducing cost has proven very successful with machines being introduced across the whole of the UK.

Small Church

Problem:

Poor Machine reliability caused by bad equipment service and use of poor quality third party consumables. These “fakes” also gave very poor print quality. Service reaction times very slow as the dealer concerned had very few technicians.

Solution:

Installed a re-manufactured MFD, with a booklet maker. The equipment service was sent directly to the manufacturer ensuring a fast (average four hours) attendance for any issues and a high level of expertise. Using the manufacturer also ensures 100% original toner and parts

Summary:

The client was amazed at the difference in the quality of service, support and the improvement in the output quality of their church magazine.

Summary

DOTS are an ethical company who seek to enhance our client’s experience of buying a photocopier. Irrespective of size, location, budget or expectations DOTS will deliver a solution to benefit your organisation.

Education Case Study

By | Case Studies

DOTS secured the business of  a leading UK college.

Current Scenario

Previously the current supplier, of their copiers, was uninterested and unreliable. There were far too many printers distributed to whoever requested them. The college spent a small fortune on printer inks and consumables, with only service on the copier machines. The drive from the senior management team was to reduce cost and track print & copy use down to a user level.

New Solution

The new solution delivered all of the college’s goals: Reliability, speed, ease of use and total support.
The new installation of seven new high speed colour units and two high volume mono machinery plus a reduced number of networked printers. All of these are supported by DOTS and the manufacturers own service team,

proved to be a winner. The new MFD and printers are cheaper to run and with the addition of Papercut, each user now had an account limit applied. This has reduced costs by 28.7% annually.

Summary

DOTS delivered a solution which has substantially improved the way the college works. The Print Room manager commented: “The new machinery from DOTS enabled us the save money over the old machinery, which amazed us. I was sceptical at first but the both the colour MFD and the workhorse have proven to be very reliable. ”The Service team chosen by DOTS now numbers over 900 field based technicians have been responsible for ensuring their ongoing satisfaction. They add: “They do not often go wrong, but when they do DOTS ensure a technician is here quickly. So far they have fixed all break down calls first time – we are very happy indeed”

National Business Case Study

By | Case Studies

Dots secured the business of a major Plc business in the finance sector.

Current Scenario

Like most businesses both large and small, there was no co-ordinated strategy for producing prints and copies. This business had a mixture of copiers and small networked printers. The cost of running the old fleet was astronomical. On top of all of this, the service on the machinery was poor and the copiers and printers were very unreliable.

Print Audit

DOTS began the process of a detailed cost site survey and print audit using the latest page counting software. Visiting each location, talking with the local staff and management the DOTS consultants began the painstaking task of finding a solution that met with all their needs. After gathering page use, cost data and site layouts DOTS produced a detailed report to the Board outlining their findings and recommendations.

New Solution

DOTS removed the existing kit and installed a central colour MFD star that could print, scan and fax, in strategic locations. The fax was set up to receive the incoming data and e-mail immediately to the manager’s e-mail, ensuring no correspondence would ever be lost. DOTS installed a print control software designed to reduce waste and allow ‘follow-me’ printing. The clients staff were fully trained ensuring smooth transition. The IT department had direct access to support form both the DOTS and manufacturer IT help desk. Service via the DOTS help-desk ensured all staff only had to make one phone call irrespective of kit type or location.

Summary

The DOTS solution transformed why this business operated their print fleet. As a bonus the client also made a significant saving. One of the Directors commented “The new managed Fleet from DOTS has proven to be superb. Basically, we brought our business and practices up to date- and saved money”. “Support service UK wide is below a 4 hour call out time and with only one invoice for everything each quarter. We now have a reliable and cost effective system that we never had before.” Full references are available on request.